Privacy Policy

This Privacy Policy describes how Sainly International (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from sainly.in (“Website”).

By accessing our Website, you agree to the terms outlined in this Privacy Policy.

1. Company Information

Business Name: Sainly International
Business Type: Proprietorship
Email: admin@sainly.com
Phone: +91 9116617473
Registered Office:
J-236(C), Deepak Marg, Near Sharma Hospital,
Adarsh Nagar, Jaipur, Rajasthan 302004

2. Information We Collect

We may collect the following types of information:

A. Personal Information

Provided during browsing or checkout:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Gender (optional)

  • WhatsApp number

  • Account login details (if the user creates an account)

B. Payment Information

Processed securely via Razorpay or GoKwik:

  • UPI details

  • Credit/debit card details

  • Wallet/bank information

Note:
We do not store or access your full payment card details. Payment information is securely processed by our payment gateways.

C. Device & Log Information

Automatically collected:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time/date stamps

  • Cookies and tracking data

D. Order & Transaction Information

  • Products purchased

  • Order history

  • Transaction IDs

  • Delivery preferences

3. How We Use Your Information

We use your personal information to:

Order & Delivery

  • Process and fulfill orders

  • Send order confirmations and updates

  • Enable shipping and delivery

  • Provide customer support

Website Improvements

  • Enhance user experience

  • Improve site performance

  • Analyze browsing behavior and traffic

Marketing & Communication

With your consent, we may:

  • Send promotional emails

  • Share WhatsApp-based notifications, offers, or order alerts

  • Provide personalized recommendations

You may opt-out of marketing communication anytime.

Security & Fraud Prevention

  • Verify identity

  • Prevent fraudulent transactions

  • Detect suspicious activities

4. WhatsApp Communication

By placing an order or contacting us, you consent to receive messages on WhatsApp Business regarding:

  • Order confirmations

  • Shipping alerts

  • Support queries

  • Promotional offers (optional)

You may opt out anytime by replying STOP or contacting us.

5. Sharing Your Information

We do not sell or rent your data.
However, we may share it with trusted third parties strictly for business operations:

A. Payment Processors

  • Razorpay

  • GoKwik
    (For secure payment transactions only.)

B. Shipping Partners

  • Shiprocket

  • Blue Dart

  • Other logistics providers

C. Service Providers

  • Website hosting partners

  • Analytics tools (e.g., Google Analytics)

  • Marketing tools (email/SMS providers)

D. Legal Requirements

We may disclose information if:

  • Required by law

  • Necessary to protect legal rights

  • Requested by government authorities

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve browsing experience

  • Save user preferences

  • Track website performance

  • Deliver personalized recommendations

Users may disable cookies through their browser settings.

7. Data Storage & Security

We implement industry-standard security measures to protect your data from:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

However, no online system is 100% secure. Users are advised to maintain account confidentiality.

8. Your Rights

You have the right to:

  • Access your personal data

  • Update or correct information

  • Request deletion (where legally permissible)

  • Opt out of marketing

  • Withdraw WhatsApp/SMS/email consent

To exercise these rights, contact us at admin@sainly.com.

9. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for:

  • Their privacy practices

  • Their security policies

  • Their content

Please read their respective privacy policies.

10. Children’s Privacy

We do not knowingly collect information from children under 18 years of age.
If we learn that a minor has provided data, we will delete it promptly.

11. Data Retention

We retain data only for as long as necessary to:

  • Fulfill orders

  • Resolve disputes

  • Comply with legal obligations

  • Improve user experience

You may request deletion of your stored data anytime.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised date.
Continued use of the Website constitutes acceptance of the updated policy.

13. Contact Us

For queries or complaints regarding this Privacy Policy:
📧 Email: admin@sainly.com
📞 Phone: +91 9116617473
🏢 Address: J-236(C), Deepak Marg, Near Sharma Hospital, Adarsh Nagar, Jaipur, Rajasthan 302004