FAQ

Welcome to Sainly.in!
Here you’ll find quick answers to common questions about orders, shipping, returns, and more.

🔹 1. Orders & Payments

Q. How do I place an order?

Simply browse our products, choose your size/color, and click Add to Cart or Buy Now.
Checkout is quick and secure.

Q. What payment methods do you accept?

We accept:
✅ UPI
✅ Debit/Credit Cards
✅ Net Banking
✅ Wallets
✅ Cash on Delivery (Selected locations)

Q. Can I modify or cancel my order after placing it?

Orders cannot be modified or cancelled once processing or dispatch has started.
For urgent requests, contact us immediately through WhatsApp.

🔹 2. Shipping & Delivery

Q. Do you ship internationally?

No, Sainly.in ships only within India.
For international customers, please visit our global website:
🌐 Sainly.com

Q. How long does delivery take?

Delivery times depend on your location:

  • Metro Cities: 3–6 business days

  • Non-Metro Cities: 4–7 business days

  • Remote Areas: 5–9 business days

Q. How do I track my order?

Once shipped, you will receive an email/WhatsApp with:
✅ Tracking number
✅ Courier partner
✅ Live tracking link

Q. Do you offer free shipping?

✅ Yes — Free shipping on all prepaid orders
COD may include a small handling fee.

🔹 3. Returns & Exchanges

Q. Do you offer returns or exchanges?

Yes, under specific conditions. The product must be:
✅ Unused & unworn
✅ With tags and original packaging
✅ Return request raised within 24 hours of delivery

Q. What items are non-returnable?

❌ Customized or made-to-order items
❌ Sale / discounted products
❌ Accessories
❌ Hygienic items (innerwear, etc.)
❌ Damaged items due to customer mishandling

Q. How do I request a return/exchange?

Contact us within 24 hours of delivery:
📧 admin@sainly.com
📱 WhatsApp: +91 9116617473
Send your order number + clear product photos/videos.

Q. Do I need to self-ship the return?

In some cases, yes.
Pickup availability depends on your pincode.

🔹 4. Product & Sizing

Q. Are your products true to size?

Yes, our sizes follow standard Indian measurements.
If unsure, refer to the Size Chart available on every product page.

Q. Will there be a color difference in the product I receive?

We use studio lighting and high-resolution photography.
However, slight variations may occur due to screen brightness and settings.

🔹 5. Others

Q. Do you offer COD?

Yes, COD is available for most locations across India.

Q. How can I contact customer support?

We are always here to help!
📧 admin@sainly.com
📱 +91 9116617473 (WhatsApp available)